Return & Refund Policy

 

At ShopOwala, we strive to provide you with the highest quality products and customer service. If you are not entirely satisfied with your purchase, we're here to help.

  1. Returns

    Eligibility for Returns

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Timeframe

    • You have 30 calendar days from the date you received your item to request a return.

    Proof of Purchase

    • To complete your return, we require a receipt or proof of purchase.

  2. Refunds

    Inspection and Approval

    • Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

    Processing of Refunds

    • If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your card issuer's policies.

  3. Shipping

    Return Shipping Costs

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Lost or Damaged Returns

    • If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  4. Exchanges

    Defective or Damaged Items

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at shopowalainfo@gmail.com.

  5. Non-Returnable Items

    • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional Non-Returnable Items

    • Gift cards
    • Some health and personal care items

  6. Sale Items

    Refunds for Sale Items

    • Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

  7. Contact Us

By shopping with us, you agree to this refund policy. We appreciate your business and aim to provide a seamless shopping experience. Thank you for choosing ShopOwala!